Contact Information

Last updated: 5 September 2026

The Hero Soul Creative is a trading name of SHEBear Creative Ltd.

If you need to contact us about an order, product, service or project, please use the details below.

Business Details

Trading name: The Hero Soul Creative
Legal business name: SHEBear Creative Ltd
Registered office: 769 PO14 9TR
Country of registration: England and Wales

Customer Service

Email: rich@richardlister.com

For enquiries about an existing order, please include your order number where possible.

For enquiries about a creative or publishing project, please include your name and a brief description of the project.

Website

Website: [INSERT WEBSITE ADDRESS]

Response Times

We aim to respond to customer enquiries within 2–3 working days.

Our normal working days are Monday to Friday, excluding UK bank holidays.

During busy periods, book launches or holidays, responses may occasionally take longer.

Returns

Please contact us before returning physical goods so that we can provide the correct return instructions and return address.

Do not send returns to our registered office unless we have specifically instructed you to do so.

For full information about returns, cancellations and refunds, please see our Returns, Refunds and Cancellation Policy.

Complaints

If you are unhappy with a product or service, please contact us using the email address above.

Please include:

• your name;

• your order number or project reference, where applicable;

• details of the product or service concerned; and

• a brief explanation of the issue.

We will aim to resolve complaints fairly and within a reasonable timeframe.

Legal Notices

Formal notices relating to contracts with SHEBear Creative Ltd may be sent to:

SHEBear Creative Ltd
769 PO14 9TR

or by email to:

Rich@Richardlister.com