Shipping Policy

Last updated: 5 September 2026

This Shipping Policy applies to physical products purchased from The Hero Soul Creative, a trading name of SHEBear Creative Ltd (“we”, “us” or “our”).

This policy should be read alongside our Terms of Service and Returns, Refunds and Cancellation Policy.

1. Where We Deliver

We currently ship to addresses within the United Kingdom.

We may also offer delivery to selected international destinations. Available destinations and delivery options will be shown at checkout.

We reserve the right to restrict delivery of particular products to certain countries or regions.

2. Processing Your Order

Orders are normally processed after payment has been successfully received.

Some products may be:

• held in stock by us;

• printed or manufactured to order;

• fulfilled by a third-party printer or fulfilment partner; or

• available for pre-order.

Because of this, processing times may vary between products.

Any estimated dispatch or delivery times shown on the product page or during checkout should be read alongside this policy.

3. Delivery Times

We aim to dispatch orders as quickly as reasonably possible.

Estimated delivery times will depend upon the product, delivery service and destination.

Unless a different delivery period has been agreed with you, we will deliver goods without undue delay and within 30 days of the contract being made, as required by applicable UK consumer law.

If we become aware that we will be unable to fulfil your order within the agreed timeframe, we will contact you as soon as reasonably possible.

4. UK Delivery

Available UK delivery methods and charges will be displayed at checkout.

Delivery times are estimates unless we expressly state that a delivery date is guaranteed.

Once an order has been dispatched, you may receive tracking information where tracking is available for the delivery method selected.

5. International Delivery

Where international delivery is available, delivery times will vary depending upon the destination and postal or courier service.

International orders may be subject to:

• import VAT;

• customs duties;

• taxes;

• handling charges; or

• other fees imposed by the destination country.

Unless these charges are expressly collected by us during checkout, they are the responsibility of the recipient.

Customs procedures may also delay delivery. Such delays are outside our reasonable control.

Customers are responsible for ensuring that products they order may legally be imported into their destination country.

6. Shipping Charges

Shipping charges are calculated and displayed before you complete your purchase.

Charges may vary depending upon:

• destination;

• parcel size;

• parcel weight;

• product type; and

• delivery service selected.

You will not be charged additional delivery costs by us after completing your order unless you subsequently request a change to the order or delivery method.

International customs duties or taxes charged by local authorities or carriers are separate from our shipping charge unless expressly stated otherwise.

7. Multiple Products

Where an order contains multiple products, items may occasionally be dispatched separately.

This may happen where products are:

• produced by different suppliers;

• printed on demand;

• dispatched from different locations; or

• subject to different production times.

Where appropriate, you may receive separate dispatch notifications for each parcel.

8. Print-on-Demand Products

Some books, merchandise or other products may be manufactured specifically after you place your order.

These products may require additional production time before dispatch.

The estimated timeframe shown when ordering will include or explain the relevant production period where applicable.

Because print-on-demand products may be produced by third-party printing partners, tracking and shipping services can vary depending upon the product and destination.

9. Pre-Orders

Some products may be offered for pre-order before their publication or release date.

The expected release or dispatch date will be shown on the relevant product page where possible.

Pre-order dates may occasionally change because of printing, manufacturing, publishing or supply-chain circumstances.

If there is a significant delay to a pre-ordered product, we will contact affected customers where reasonably possible.

Your statutory cancellation rights remain unaffected.

10. Address Details

Please check your delivery address carefully before submitting your order.

You are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible.

We will try to amend the address where reasonably possible, but we cannot guarantee changes once an order has entered production or been dispatched.

11. Orders Returned Because of an Incorrect Address

If an order is returned to us because:

• the address supplied was incorrect or incomplete;

• delivery was refused;

• the parcel was not collected; or

• the carrier was unable to deliver for reasons outside our control,

please contact us.

Where you ask us to resend the goods, we may charge the reasonable cost of the additional delivery.

This does not apply where the delivery failure was caused by us or our chosen delivery provider.

12. Responsibility for Goods During Delivery

Goods remain our responsibility until they are delivered into your physical possession, or into the possession of another person you have identified to receive them.

If you independently arrange for a carrier that was not offered or arranged by us to collect your goods, responsibility may pass to you when the goods are handed to that carrier.

13. Lost Orders

If your order has not arrived within the expected delivery period, please contact us at:

[INSERT CUSTOMER SERVICE EMAIL]

Please include your:

• name;

• order number; and

• delivery address.

We may ask you to allow a reasonable additional period for postal or courier delays before treating a shipment as lost.

Where an order is confirmed as lost while it remains our responsibility, we will provide an appropriate remedy, which may include a replacement or refund.

14. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where practical, please keep:

• the damaged item;

• the packaging;

• the shipping label; and

• any other relevant packaging materials.

We may ask for photographs so that we can investigate the problem with the delivery provider or printer.

Asking for photographs does not affect your statutory rights.

Where goods are damaged, faulty or incorrectly supplied, please also refer to our Returns, Refunds and Cancellation Policy.

15. Delivery to a Safe Place or Another Person

If you instruct a carrier to leave your parcel in a particular safe place, with a neighbour or with another person, this may affect when delivery is treated as completed.

Please make sure any delivery instructions you provide are suitable and secure.

16. Delivery Delays

Occasionally deliveries may be delayed because of circumstances outside our reasonable control.

These may include:

• severe weather;

• postal disruption;

• industrial action;

• customs delays;

• transport disruption;

• printer or manufacturing delays; or

• other unexpected events.

We will take reasonable steps to resolve significant delays.

Where UK consumer law gives you the right to cancel because goods have not been delivered within an agreed or legally required timeframe, nothing in this policy removes that right.

17. Digital Products

Digital products such as ebooks, PDFs, templates and downloadable reports do not require physical shipping.

Digital delivery may be made by:

• immediate download;

• email;

• a download link; or

• another method described on the product page.

Please see our Returns, Refunds and Cancellation Policy for information about cancellation rights relating to digital content.

18. Personalised Reports and Creative Services

Personalised reports, design work, typesetting and other creative services are not normally shipped as physical goods unless the product description specifically says otherwise.

Completed digital files will usually be delivered electronically.

Where a service includes printed proofs, printed books or other physical items, the relevant shipping terms in this policy will apply.

19. Contact Us

If you have any questions about delivery or an existing order, please contact:

The Hero Soul Creative
A trading name of SHEBear Creative Ltd

Email: rich@richardlister.com
Registered office: 769 PO14 9TR